26 January 2016

Free For All Tuesday No. 260

9 comments:

  1. I'd be interested to hear people's views on the six core values listed on the Filofax UK web site (under "Heritage"):

    Working with reputable suppliers
    Quality control
    Employee voice
    Charitable causes
    Customer service
    Being environmentally responsible

    Is the company meeting these?
    What would you add/remove/change?

    ReplyDelete
    Replies
    1. I have a few Filofax binders and they are fine with perfect rings. A few years ago I experienced great customer service in in the U.S. and other countries. It seems that they have manufactured more non leather products to appeal to those in the market. I have noticed changes on some inserts. I prefer the black ink. As in previous discussions insert design and paper quality are important.

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  2. They need to look up the meaning of "quality control." When they go back to quality leather (i.e. Winchester or some of the Italian leathers of which I have a few) then I may consider them again. Also, if they were really on the cutting edge, they would be doing an A6 with Krause rings and all. I have to laugh at their "quality control". Obviously they don't want to make it too good, just cheap.

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  3. Yes I did raise an eyebrow upon reading the Quality control one.
    And the supporting text for Customer service emphasises the importance of listening to customer opinion, which I don't feel is one of their strong points either.

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    Replies
    1. Can't remember the last time Filofax listened to customer opinion. If they had any interest in customer opinion you'd be able to get a decent range of proper planning tools rather than 'just binders' and minimal insert choice, still directed at 'Fashion conscious people who like to make notes' (Helena Bloomer, I hope you're listening.

      Appalling. I won't ever buy another new FF binder.

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    2. Yes I remember the open letter David. I'm guessing it sadly fell on deaf ears.

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  4. Hiya. I bought a Filofax Personal Carnaby Purple today....never seen one, or read about one before...is it genuine? I an a bit of a filofax geek and usually if it has been made I've seen it 😉

    ReplyDelete
    Replies
    1. Carnaby is listed in the catalogue for 1999. (See the link at the top of this page.)
      There is a violet colour shown.

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