FAQ

This page gives you answers to those frequently asked questions we often come across.
  1. New to Philofaxy? Read our quick guide to finding your way around
  2. Whose hand is that in the header? That is the hand of Steve's wife Alison... she likes to claim to be 'the hand of Philofaxy'! And she is writing in my A5 Finsbury, the diary insert is one printed from Outlook. The pen is just a Parker fountain pen.
  3. One of the advantages of Filofax is the compatibility between sizes. For instance Mini size pages will slot in to a Pocket size organiser. They will also fit an A5 as well with out overlapping
  4. Did you also know that Filofax Pocket pages will fit in to a Filofax Personal organiser and an A5 organiser. The holes in the page have to be the slotted variety to fit. 
  5. Similarly a Personal page will fit 5 of the 6 rings on an A5 organiser, but you have to fold the bottom corner of the page.
  6. Day Timer Portable size is the same as Filofax Personal size. Their Desk size is similar to A5, but the ring spacing is not the same as Filofax
  7. Franklin Covey Compact size is similar in size to Filofax Personal size but the pages are wider, so can stick out slightly in Filofax organisers. Their classic size is similar to A5, but the ring spacing is not the same as Filofax
  8. Where is the best place to sell my Filofax organiser? Well Ebay is an obvious choice or Craigslist. But don't forget that Philofaxy has it's own Google Group for exchanging/loaning/selling/donating Filofax organisers and other accessories. 
  9. Where can I display my collection of digital pictures of my collection of Filofax organisers? Philofaxy has a Flickr Group and also a discussion group attached to this group. 
  10. What punch should I buy for my Filofax. See our detailed post on punches. Note you can use a personal punch for A5 but you need to punch it twice with the top or the bottom of the paper 32mm above the centre line of the highest hole. The paper will be just beyond the centre of the punch.
  11. Only use the tabs at the end of the rings to open the rings, don't just pull them apart, otherwise you strain the mechanism and they won't meet properly in the centre.  This particularly applies to the small delicate rings in a Mini or Slimline organiser.
  12. Quo Vadis make a range of loose leaf refills.  Their Timer 14 range fits Pocket Filofax and has the correct hole-spacing. Timer 17 fits Personal Filofax and has the correct hole-spacing. Timer 21 fits A5 Filofax, but the hole spacing is different and needs to be re-punched to fit.
  13. How many pages can you fit in to a 11mm diameter ring Slimline? I tried this out myself, 100 pages will go in comfortably, 120 pages I would think is the limit, above that and the pages become difficult to turn. This was tried using diary insert pages, no dividers or other pages.  
  14. How many pages can you fit in to a 19mm diameter ring Pocket? I managed 220 pages which is about 19mm thick, so add section dividers as well and you will still be able to comfortably be able to turn the pages. 
  15. Returns of any products purchased are subject to the Filofax returns policy as set out below.

    At Filofax we would like to make your shopping experience as easy as possible. We have therefore made our returns policy very simple. If you are unhappy with any item you have purchased from Filofax, simply return it to us in its original condition with your Order Reference Number within 28 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights. Simply cut out the return address label provided and affix it to the parcel. We ask that you wrap the parcel carefully to prevent damage. If you are returning the product because it is damaged or faulty please also complete the panel below.

    We recommend that you obtain proof of posting. If you have paid by cheque we will refund you by cheque. If you have paid by credit card we will refund your credit card but please allow time for the credit to appear on your statement. Website orders cannot be returned to any of our Filofax stores.

    Send your return to:
    FILOFAX UK - Returns
    c/o Charles Letts & Co Ltd
    FREEPOST RSXH-CCAY-HBAL
    Dalkeith
    EH22 2NE


    For more details of our returns and refunds policy please see our Terms & Conditions.

  16. What are the sizes of different Filofax Organiser pages:
    SizeH x W (mm)Rings
    A4297 x 2104
    Deskfax250 x 1763 x 3
    A5210 x 1482 x 3
    Slimline/Compact 171 x 952 x 3
    Personal171 x 952 x 3
    Pocket120 x 812 x 3
    Pocket Slimline120 x 812 x 3
    Mini105 x 675
    M264 x 1033

    They are all 'portrait' format with the exception of the M2 which is 'landscape' format. 




  17. Mulberry sell a range of organisers that are designated Planner, Agenda, Pocket, their sizes are as follows: 
    Parameter(Filofax/Mulberry) Filofax Mulberry
    Paper size (Pocket) 120x81 mm 120x76mm
    Paper size (Personal/Agenda) 171x95 mm 149x105mm(A6)
    Paper size (A5/Planner) 210x148mm 209x147mm
    '3 ring spacing' 19mm (3/4") 19mm
    Ring Spacing between rings 3 & 4 (Pocket) 19mm 13mm
    Ring Spacing between rings 3 & 4 (Personal/Agenda) 50mm 38mm
    Ring Spacing between rings 3 & 4 (A5/Planner) 70mm 50mm

  18. If you are wondering about how to care for your leather Filofax, our friends over at LTT Leather care have lots of good advice and products to deal with most types of leather. 
  19. If you want to order from overseas,  not all sites offer this facility. There is a post on this topic here
  20. There are a lot of abbreviations used in the world of Filofax, here are the most frequently used ones.   

    • CP - Caribbean Princess - Blogger
    • DOOP - Day on one page.
    • DPP - Day per page
    • Enabler - Someone who helps you to convince you that you really do need another Filofax!!
    • FF - Filofax... of course
    • FC - Frankin Covey - not Father Christmas!
    • GTD - Getting Things Done
    • MOTP - Month on two pages
    • Mole - Moleskine
    • Non-flatability - A term invented by Terri with reference to her Cuban Zip
    • Pers - Personal Size
    • Philofaxynista - Filofax and Fashion
    • Philofaxabulous post
    • Philofaxytastic
    • SOOFL - Significant Others of Filofax Lovers
    • TDPP - Two days per page
    • WPP - Week per Page
    • WOOP - Week on one page
    • WOTP - Week on two pages
    • YP - Year Planner
      Steve
      Last updated: 27 January 2012


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