agree with Savannah - the siena, personal size, lies flat right out of the box. some of the older ones I've had did as well; perhaps back in the day they all did?
Portland (personal), both Baroque (personal), both A5 Finchleys - all flat as a pancake.
On the naughty step however: A5 domino (both need a bit of persuasion but with enough pages open will lie flat), personal domino (never in a month of Sundays will that one lie flat unassisted), mini baroque, pocket Cavendish.
Oh, okay - what's wrong with my dominos then? The two A5 will lie flat if there are enough pages open (and I spend a moment forcing the cover back a bit) but the personal can still levitate ever so slightly, even with pages open. Mind you, I haven't tried the bending the covers back in frustration trick with it (as I have with the A5s) as it just holds spare pages, so maybe it's no big deal! The others I listed will all lie flat even with no pages turned.
hi! have you got an e-mail to contact filofax germany? I'd like to make a purchase but before i need to ask them some questions (i want to know if the colour i want will be available again and when, apex personal... just in case someone knows the answer) but kundenservice@filofax.de does not work and they don t answer to email by the website
I ordered on Wednesday evening, the parcel left on Friday and according Track and Trace it`s being prepared for delivery. So hopefully I`ll get it today.
My Kendal nearly laid flat from new & I 'persuaded' it a couple of times, by leaving heavy objects on each side over night.
Thanks, Steve, for the Autoglym tip. I've recently been given a black one of the these: http://www5b.biglobe.ne.jp/~m-task/winchester6.htm Needs some TLC, but in pretty good condition for its age, plus has some orginal 80's inserts. Any one know much about these?
I ordered on Wednesday too but haven't received any dispatch email... but I have had no money refunded. I paid via Paypal though so I don't know if that makes a difference?
Angela I bought on Saturday and have had no conformation email or anything and I too paid with paypal, it's not even registered on that either. I had asked about it on the comments for that post and it looks like there may be a few of us the same. Cat
I thought today might be all about the German orders!
Katka - how did you get your track and trace number? Also, did you you pay 4.50 or 15 euros for shipping? I wonder if that makes a difference to how they post it?
I made two orders of 4.50; on Friday no despatch email, no refund so far. The german site doesn't seem to show if its despatched, but my german ain't great.
CatB - the money's left my Paypal account though and I had a confirmation of order email but nothing since... I even emailed them about it (I'm so desperate haha) yesterday morning and have had no reply :(
Maybe Filofax UK will compensate us in some way? ;)
ok now I'm worried.... no email and nothing on my paypal account... Why on earth wouldn't it go through? I'm going to be so gutted if it hasn't gone through :(
My orders are showing on my Paypal account, I received confirmation emails and they are showing on my Filofax.de account if I log in. But haven't had any dispatch emails yet :-\
I ordered Finchle rose A5 on Wednesday evening. I received confirmation on Thursday and shipping confirmation on Friday, together with tracking. I paid throu Paypal and paid only 3.5 for postage. They sent it via DHL, but not like express DHL but normal service...that means it arrived today with post.
I have a crocodile effect Dundee (geddit?) with a similar highly polished finish. I think the embossed f on the ring mechanism (shown on the page you linked to) indicates a manufacture date in the 1990s rather than 80s.
Beyond that I can't shed any light on age, provenance etc., but couldn't let your revelation go by without comment.
Just received an email saying I've got an €18 refund on my order of my personal topaz, A5 finchley and A4 logic. I suspect it's the first two which have been refunded.
Well I have now sorted out my problem. It appears I never actually confirmed the order :( So I have now ordered some bits but missed out on the pocket Panama which I had wanted in both colours, one for my Mum & one for me. If anyone ordered them and doesn't want them please let me know. If anyone does have any queries do email them, I got a response very quickly and they were very helpful. Cat
It looks very similar to Cat's (from reader under the spotlight) black Balmoral here http://www.cathryncook.co.uk/blog/category/filofax/ wish they would bring something like these out again, they are just gorgeous, of course I would like it in a mid-dark green.
Sorry to change the topic but has anyone seen the Aston in Orchid in person? Is the online color pretty close? And, they are not yet on the Filofax US website, and Pens and Leather says available July 2011 but I wonder if their stock is in yet, does anyone know for sure? This is my latest object of Filofax lust in case you haven't guessed! But I wonder if the color is true to the online representation or if it is more pinky/ mauve?
OMG I hope they're sending mine! I ordered an A5 Finchley Rose, a Bamboo Personal Tropic and a pocket Indie. I have no way of checking if I've been refunded for any because I paid by credit card and am having problems doing online banking with it. Won't know until I recieve my bill. I emailed filofax.de using the kundenservice@filofax.de link, should I use a different one as it's been a few days and I have no reply... I'll be devastated if they don't arrive as I've taken some I got in whsmiths sale back because these were better and cheaper. They're presents :( To anyone who has been refunded, how did you find out? Did they email you? Thanks xx
I too have had 9 euros refunded and don't know why. I have a feeling it may be the A5 Finchley though :( No other email though. My excitement is changing to worry.
when is the meetup in london again? it's coming up soon, i believe. anyway, steve, could you take pics of the regency? please? and the mini malden? pretty please? with sugar and a cherry, and a cup of coffee and an ounce of bourbon? those are my new filo lusts. i have a mini fin on the way (orange) gonna do the wallet thing - i knew eventually i would do it although it took me a lot longer than i thought. it's probably because i'm pretty satisfied with the compact as a main planner, i had to think up something else to covet... which is totally the mini malden - it just seems like the most ideal leather/layout combination for a wallet
I've had the payment for my A5 Finchley refunded today - I ordered on 8th September. I had an email from Paypal about it. Nothing yet to the email I used for the order though.
It sounds like they took more orders than they could fulfil. I'm guessing their website is not linked to their stock at all. How disappointing for everyone. The items I ordered are still on the website so I am hopeful - although if it falls through there isn't much I can do about it.
Laurie: I preordered an Aston (in mushroom) from FilofaxUS in August, and the customer service rep said they would be out the last week of August. I haven't had a charge on my account or any other notice of their arrival on the site. :/
In my experience, the bigger and heavier Filofaxes lie flat, for longer. My A5 Metropole will lay open all day long but each of my Personals (graphic, yellow hearts and chameleon) will not lay flat without a helping hand.
Laurla, I ordered 2 from the German website and also had a 9Euro refund today. I have a feeling that my A5 Finchley in Rose will not be turning up :(
Ok, I've emailed them again with a begging letter. Subject: Please don't refund my items :(
I haven't heard ANYTHING back and I sent this email at around 12:00. No confirmation but no refund letter. Just looked on the whsmith website and the personal finchley I got for £20 (WHICH I TOOK BACK TODAY!!!!) is now out of stock. FFS!!! If they refund these items they are 100% giving me something for free. Is anyone with me? Lol. I'm tempted to tell them they were a donation for a fundraiser lol. I will be so gutted. SURELY they should be more organised than that! I ordered a Graphic A5 in Steel from Filofax UK recently. It was in my basket and went OOS before I could pay for it. I rang them the day after and they said it was out of stock on their website but they still had 2 if I wanted one. THAT is organised. GERMANS TAKE HEED!!!!
I see lots of disgruntled customers today! Funny...the old "if it seems too good to be true, it probably is" fits well in this scenario! I think they have be overwhelmed! If anyone requires any translation for the german Filofax customer services/phone calls etc I would be happy to help. Ellie
I don't know if anyone else has noticed but on filofax UK the crimson Malden is on their half price section in personal & pocket... Incase anyone has been wanting one at a good price.
I ordered the A5 Rose Finchley and a personal Panama on thursday. Received the e-mail confirmation that day and a dispatch e-mail on Friday with the track and trace. Then on saturday I ordered a pocket Finchley and a Topaz acccesory case and the e-mail confirmation, but never got a dispatch notice from that. I have just checked my card statement online and both charges have gone though, no refund. I hope everything is ok...
The second order are Xmas presents, but as soon as I get the Panama and A5 Finchley I'll choose between the two. If neither one fits the bill, I'll go straight for the Personal Malden Crimson and sell the other two!!!
My parcel from Germany has just arrived! No A5 Finchley though :( So I ordered on the first day of the sale, got a 9€ refund yesterday, no confirmation email, no dispatch email. Two orders were packed together in one box and delivered by Parcelforce (UK).
That's good to know, Sally. Thanks for the update. I hope you're pleased with your parcel.
It's a shame that it looks like the A5 Finchley and the Personal Topaz were over subscribed. But hopefully the other binders will arrive and let's face it, at €9 each it's still a great deal!!
Hopefully mine will arrive today then. I'm looking forward to seeing what the A4 is like!!
And if CatB can help with your Panama, I'd be available to help out with the A5 Finchley ;) I'm sure you wouldn't be short of 'assistance' if you did decide to sell on one or other of them! M
Just got the dispatch e-mail for my second order from Filofax Germany, that I put in on saturday, so I guess my orders are fine and hopefully on the way.
My German order update: I ordered on 9/10, late, b/c I was waiting for my friend in Germany to give me her shipping address. So I missed a lot of the good stuff like the Finchley a5 and a personal piazza in violet which Ive been coveting for a while. I only got it in pocket size, and a personal crimson piazza. So I have two piazzas now, gosh I hope I like them! Seeing many people's orders got canceled here got me worried a bit, but I just got a shipping notice email from filofax Germany with dhl tracking info. And this is not me gloating, hehe.
Changing the subject a little - I really want to buy myself a compact chameleon so I want to fund it with a filofax I no longer need. If anyone is interested in buying my personal amazona (in almond) then make me an offer :) my email is laurah1989@hotmail.co.uk I can send pictures if you need the but it is in very good condition. Thanks!
Perhaps you should all email filofax.de because my A5 Finchley turned up today... No delivery/dispatch email, it just turned up on my doorstep. Shows what an "I'm dissapointed with your service" email can do :D x
I hate to sound like a broken record but ... Malden! Mine laid (lay??) flat right out of the box.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThe Finchley,Lizard,Ochre Malden and Siena.
ReplyDeleteThe Deco and Domino! Kendall lies flat with simple use, doesn't take long!
ReplyDeleteFinchley Finchley Finchley! Plus the leather is sooo soft!
ReplyDeleteTotally agree with Angela. Finchley is the best for laying flat!
ReplyDeletenew Aston...I saw it in the shop...lies as nicely as Finchley.
ReplyDeleteagree with Savannah - the siena, personal size, lies flat right out of the box. some of the older ones I've had did as well; perhaps back in the day they all did?
ReplyDeleteLeather: Guildford, Malden, Finchley, Chameleon
ReplyDeleteNon leather: Urban, Domino, Mode, Sketch/Sketch Zip, Heart, Fresco
Portland (personal), both Baroque (personal), both A5 Finchleys - all flat as a pancake.
ReplyDeleteOn the naughty step however:
A5 domino (both need a bit of persuasion but with enough pages open will lie flat), personal domino (never in a month of Sundays will that one lie flat unassisted), mini baroque, pocket Cavendish.
Oh, okay - what's wrong with my dominos then? The two A5 will lie flat if there are enough pages open (and I spend a moment forcing the cover back a bit) but the personal can still levitate ever so slightly, even with pages open. Mind you, I haven't tried the bending the covers back in frustration trick with it (as I have with the A5s) as it just holds spare pages, so maybe it's no big deal!
ReplyDeleteThe others I listed will all lie flat even with no pages turned.
Morning all,
ReplyDeleteHas anyone received their orders from filofax Germany yet? I had €9 refunded to my account - wonder which item I won't be getting.... :(
hi! have you got an e-mail to contact filofax germany? I'd like to make a purchase but before i need to ask them some questions (i want to know if the colour i want will be available again and when, apex personal... just in case someone knows the answer) but kundenservice@filofax.de does not work and they don t answer to email by the website
DeleteI ordered on Wednesday evening, the parcel left on Friday and according Track and Trace it`s being prepared for delivery. So hopefully I`ll get it today.
ReplyDeleteCan anyone please suggest the best products to use for cleaning/conditioning/polishing a Winchester binder in coloured leather?
ReplyDeleteI'm wondering whether to try a neutral (non-coloured) wax polish or a Collonil cream, and would appreciate any advice.
Gerard
ReplyDeleteGo for a neutral cream type leather care product. I now use Autoglym leather care cream.
I did a recent post for Imy on this topic here:
http://imysworld.blogspot.com/2011/08/filofax-college-week-7-caring-for-your.html
Email me if you have any further questions.
Steve
the order from Germany is here :o)
ReplyDeleteThanks Steve - I had actually seen your post before, but thought I must have been imagining things when I couldn't find it again here on Philofaxy!
ReplyDeleteMy Kendal nearly laid flat from new & I 'persuaded' it a couple of times, by leaving heavy objects on each side over night.
ReplyDeleteThanks, Steve, for the Autoglym tip. I've recently been given a black one of the these: http://www5b.biglobe.ne.jp/~m-task/winchester6.htm
Needs some TLC, but in pretty good condition for its age, plus has some orginal 80's inserts. Any one know much about these?
I had 9 euros refunded to my account as well :( still waiting on the order to arrive so I'm still hoping the Rose Finchley wasn't out of stock!
ReplyDeleteHmm re: Filofax Germany order
ReplyDeleteI ordered on Wednesday too but haven't received any dispatch email... but I have had no money refunded. I paid via Paypal though so I don't know if that makes a difference?
Katka - what did you get? :)
Angela I bought on Saturday and have had no conformation email or anything and I too paid with paypal, it's not even registered on that either. I had asked about it on the comments for that post and it looks like there may be a few of us the same. Cat
ReplyDeleteI thought today might be all about the German orders!
ReplyDeleteKatka - how did you get your track and trace number? Also, did you you pay 4.50 or 15 euros for shipping? I wonder if that makes a difference to how they post it?
I made two orders of 4.50; on Friday no despatch email, no refund so far. The german site doesn't seem to show if its despatched, but my german ain't great.
CatB - the money's left my Paypal account though and I had a confirmation of order email but nothing since... I even emailed them about it (I'm so desperate haha) yesterday morning and have had no reply :(
ReplyDeleteMaybe Filofax UK will compensate us in some way? ;)
ok now I'm worried.... no email and nothing on my paypal account... Why on earth wouldn't it go through? I'm going to be so gutted if it hasn't gone through :(
ReplyDeleteMy orders are showing on my Paypal account, I received confirmation emails and they are showing on my Filofax.de account if I log in. But haven't had any dispatch emails yet :-\
ReplyDelete@Katka - Are you in the UK?
I ordered Finchle rose A5 on Wednesday evening. I received confirmation on Thursday and shipping confirmation on Friday, together with tracking. I paid throu Paypal and paid only 3.5 for postage. They sent it via DHL, but not like express DHL but normal service...that means it arrived today with post.
ReplyDeleteI'm in Prague.
ReplyDeleteI'm sorry..the postage was of course 4,5 Euro.
ReplyDeleteAnita - wow, that's a dream Filo!
ReplyDeleteI have a crocodile effect Dundee (geddit?) with a similar highly polished finish. I think the embossed f on the ring mechanism (shown on the page you linked to) indicates a manufacture date in the 1990s rather than 80s.
Beyond that I can't shed any light on age, provenance etc., but couldn't let your revelation go by without comment.
Just received an email saying I've got an €18 refund on my order of my personal topaz, A5 finchley and A4 logic. I suspect it's the first two which have been refunded.
ReplyDeleteGutted!
Well I have now sorted out my problem. It appears I never actually confirmed the order :( So I have now ordered some bits but missed out on the pocket Panama which I had wanted in both colours, one for my Mum & one for me. If anyone ordered them and doesn't want them please let me know. If anyone does have any queries do email them, I got a response very quickly and they were very helpful. Cat
ReplyDeleteI think that German Filofax didn't expect so many order from abroad :o) So they might have problem with processing.
ReplyDelete@Anita - Wow, lucky you, it looks lovely.
ReplyDeleteIt looks very similar to Cat's (from reader under the spotlight) black Balmoral here http://www.cathryncook.co.uk/blog/category/filofax/
wish they would bring something like these out again, they are just gorgeous, of course I would like it in a mid-dark green.
Sorry to change the topic but has anyone seen the Aston in Orchid in person? Is the online color pretty close? And, they are not yet on the Filofax US website, and Pens and Leather says available July 2011 but I wonder if their stock is in yet, does anyone know for sure? This is my latest object of Filofax lust in case you haven't guessed! But I wonder if the color is true to the online representation or if it is more pinky/ mauve?
ReplyDeleteLaurie
ReplyDeleteI could take a photo of one next to the catalogue picture may be?
Steve
OMG I hope they're sending mine! I ordered an A5 Finchley Rose, a Bamboo Personal Tropic and a pocket Indie.
ReplyDeleteI have no way of checking if I've been refunded for any because I paid by credit card and am having problems doing online banking with it. Won't know until I recieve my bill. I emailed filofax.de using the kundenservice@filofax.de link, should I use a different one as it's been a few days and I have no reply...
I'll be devastated if they don't arrive as I've taken some I got in whsmiths sale back because these were better and cheaper. They're presents :(
To anyone who has been refunded, how did you find out? Did they email you? Thanks xx
Oh no!!!! My whole order is getting refunded! Sooooo gutted!!!! :(
ReplyDeleteI too have had 9 euros refunded and don't know why. I have a feeling it may be the A5 Finchley though :( No other email though. My excitement is changing to worry.
ReplyDeletewhen is the meetup in london again? it's coming up soon, i believe. anyway, steve, could you take pics of the regency? please? and the mini malden? pretty please? with sugar and a cherry, and a cup of coffee and an ounce of bourbon? those are my new filo lusts. i have a mini fin on the way (orange) gonna do the wallet thing - i knew eventually i would do it although it took me a lot longer than i thought. it's probably because i'm pretty satisfied with the compact as a main planner, i had to think up something else to covet... which is totally the mini malden - it just seems like the most ideal leather/layout combination for a wallet
ReplyDeleteI've had the payment for my A5 Finchley refunded today - I ordered on 8th September. I had an email from Paypal about it. Nothing yet to the email I used for the order though.
ReplyDeleteIt sounds like they took more orders than they could fulfil. I'm guessing their website is not linked to their stock at all. How disappointing for everyone. The items I ordered are still on the website so I am hopeful - although if it falls through there isn't much I can do about it.
ReplyDeleteLaurie, I saw it and I would say it`s slightly darker than on the web picture.
ReplyDeleteLaurie: I preordered an Aston (in mushroom) from FilofaxUS in August, and the customer service rep said they would be out the last week of August. I haven't had a charge on my account or any other notice of their arrival on the site. :/
ReplyDeleteIn my experience, the bigger and heavier Filofaxes lie flat, for longer. My A5 Metropole will lay open all day long but each of my Personals (graphic, yellow hearts and chameleon) will not lay flat without a helping hand.
ReplyDeleteLaurla, I ordered 2 from the German website and also had a 9Euro refund today. I have a feeling that my A5 Finchley in Rose will not be turning up :(
Ok, I've emailed them again with a begging letter. Subject: Please don't refund my items :(
ReplyDeleteI haven't heard ANYTHING back and I sent this email at around 12:00. No confirmation but no refund letter. Just looked on the whsmith website and the personal finchley I got for £20 (WHICH I TOOK BACK TODAY!!!!) is now out of stock. FFS!!! If they refund these items they are 100% giving me something for free. Is anyone with me? Lol.
I'm tempted to tell them they were a donation for a fundraiser lol. I will be so gutted.
SURELY they should be more organised than that! I ordered a Graphic A5 in Steel from Filofax UK recently. It was in my basket and went OOS before I could pay for it. I rang them the day after and they said it was out of stock on their website but they still had 2 if I wanted one. THAT is organised. GERMANS TAKE HEED!!!!
I see lots of disgruntled customers today! Funny...the old "if it seems too good to be true, it probably is" fits well in this scenario! I think they have be overwhelmed! If anyone requires any translation for the german Filofax customer services/phone calls etc I would be happy to help. Ellie
ReplyDeleteI don't know if anyone else has noticed but on filofax UK the crimson Malden is on their half price section in personal & pocket... Incase anyone has been wanting one at a good price.
ReplyDeleteI ordered the A5 Rose Finchley and a personal Panama on thursday. Received the e-mail confirmation that day and a dispatch e-mail on Friday with the track and trace. Then on saturday I ordered a pocket Finchley and a Topaz acccesory case and the e-mail confirmation, but never got a dispatch notice from that. I have just checked my card statement online and both charges have gone though, no refund.
ReplyDeleteI hope everything is ok...
The second order are Xmas presents, but as soon as I get the Panama and A5 Finchley I'll choose between the two. If neither one fits the bill, I'll go straight for the Personal Malden Crimson and sell the other two!!!
Thanks everyone for the Aston info! Steve a comparison photo would be great if you can manage it, thanks!!
ReplyDeleteMy parcel from Germany has just arrived! No A5 Finchley though :( So I ordered on the first day of the sale, got a 9€ refund yesterday, no confirmation email, no dispatch email. Two orders were packed together in one box and delivered by Parcelforce (UK).
ReplyDeleteThat's good to know, Sally. Thanks for the update. I hope you're pleased with your parcel.
ReplyDeleteIt's a shame that it looks like the A5 Finchley and the Personal Topaz were over subscribed. But hopefully the other binders will arrive and let's face it, at €9 each it's still a great deal!!
Hopefully mine will arrive today then. I'm looking forward to seeing what the A4 is like!!
olgamenright if you choose to sell your panama I would be very interested :)
ReplyDeleteAnd if CatB can help with your Panama, I'd be available to help out with the A5 Finchley ;) I'm sure you wouldn't be short of 'assistance' if you did decide to sell on one or other of them!
ReplyDeleteM
CatB- I'll keep you in mind if I decide to sell the Panama.
ReplyDeleteCraftsmad- Thanks for the interest in the A5 Finchley, but I did already 'promise' that one to Estelle a couple of days ago if I decide to let it go.
That is all provided I ever get the german package! I'm getting more desperate as more of you receive yours.
Nothing from Germany :( but no refunds either :)
ReplyDeleteJust got the dispatch e-mail for my second order from Filofax Germany, that I put in on saturday, so I guess my orders are fine and hopefully on the way.
ReplyDeleteMy German order update:
ReplyDeleteI ordered on 9/10, late, b/c I was waiting for my friend in Germany to give me her shipping address. So I missed a lot of the good stuff like the Finchley a5 and a personal piazza in violet which Ive been coveting for a while. I only got it in pocket size, and a personal crimson piazza. So I have two piazzas now, gosh I hope I like them!
Seeing many people's orders got canceled here got me worried a bit, but I just got a shipping notice email from filofax Germany with dhl tracking info. And this is not me gloating, hehe.
Changing the subject a little - I really want to buy myself a compact chameleon so I want to fund it with a filofax I no longer need. If anyone is interested in buying my personal amazona (in almond) then make me an offer :) my email is laurah1989@hotmail.co.uk I can send pictures if you need the but it is in very good condition.
ReplyDeleteThanks!
Perhaps you should all email filofax.de because my A5 Finchley turned up today... No delivery/dispatch email, it just turned up on my doorstep.
ReplyDeleteShows what an "I'm dissapointed with your service" email can do :D x
Just got my parcel from Germany: no A5 Rose Finchley, only the Panama and an apology letter. They refunded my credit card already.
ReplyDeleteCatB- If you are still interested in the Panama, give me your email and location so I can give you a quotation of the PP.
My parcel from Filofax Germany just arrived too. Am very pleased with it - though no A5 Finchley and no Personal Topaz :(
ReplyDeleteBut am loving the Fir Green Panama!
My email is: catslimming@gmail.com and my location is the UK. Thanks!
ReplyDeleteReceived my parcel this morning, all but the personal Piazza arrived. Everything else is lovely.
ReplyDelete