I have a few Filofax binders and they are fine with perfect rings. A few years ago I experienced great customer service in in the U.S. and other countries. It seems that they have manufactured more non leather products to appeal to those in the market. I have noticed changes on some inserts. I prefer the black ink. As in previous discussions insert design and paper quality are important.
They need to look up the meaning of "quality control." When they go back to quality leather (i.e. Winchester or some of the Italian leathers of which I have a few) then I may consider them again. Also, if they were really on the cutting edge, they would be doing an A6 with Krause rings and all. I have to laugh at their "quality control". Obviously they don't want to make it too good, just cheap.
Yes I did raise an eyebrow upon reading the Quality control one. And the supporting text for Customer service emphasises the importance of listening to customer opinion, which I don't feel is one of their strong points either.
Can't remember the last time Filofax listened to customer opinion. If they had any interest in customer opinion you'd be able to get a decent range of proper planning tools rather than 'just binders' and minimal insert choice, still directed at 'Fashion conscious people who like to make notes' (Helena Bloomer, I hope you're listening.
Appalling. I won't ever buy another new FF binder.
Hiya. I bought a Filofax Personal Carnaby Purple today....never seen one, or read about one before...is it genuine? I an a bit of a filofax geek and usually if it has been made I've seen it 😉
I'd be interested to hear people's views on the six core values listed on the Filofax UK web site (under "Heritage"):
ReplyDeleteWorking with reputable suppliers
Quality control
Employee voice
Charitable causes
Customer service
Being environmentally responsible
Is the company meeting these?
What would you add/remove/change?
I have a few Filofax binders and they are fine with perfect rings. A few years ago I experienced great customer service in in the U.S. and other countries. It seems that they have manufactured more non leather products to appeal to those in the market. I have noticed changes on some inserts. I prefer the black ink. As in previous discussions insert design and paper quality are important.
DeleteThey need to look up the meaning of "quality control." When they go back to quality leather (i.e. Winchester or some of the Italian leathers of which I have a few) then I may consider them again. Also, if they were really on the cutting edge, they would be doing an A6 with Krause rings and all. I have to laugh at their "quality control". Obviously they don't want to make it too good, just cheap.
ReplyDeleteYes I did raise an eyebrow upon reading the Quality control one.
ReplyDeleteAnd the supporting text for Customer service emphasises the importance of listening to customer opinion, which I don't feel is one of their strong points either.
Can't remember the last time Filofax listened to customer opinion. If they had any interest in customer opinion you'd be able to get a decent range of proper planning tools rather than 'just binders' and minimal insert choice, still directed at 'Fashion conscious people who like to make notes' (Helena Bloomer, I hope you're listening.
DeleteAppalling. I won't ever buy another new FF binder.
Yes I remember the open letter David. I'm guessing it sadly fell on deaf ears.
DeleteHiya. I bought a Filofax Personal Carnaby Purple today....never seen one, or read about one before...is it genuine? I an a bit of a filofax geek and usually if it has been made I've seen it 😉
ReplyDeleteCarnaby is listed in the catalogue for 1999. (See the link at the top of this page.)
DeleteThere is a violet colour shown.
Thanks so much.....
ReplyDelete