Thanks to our international
fans, Gillio has been working hard over these last few months to improve
the service to our customers. Not only are we improving response times
and overall customer service, but we are also
developing new products and trying to implement as many of your
suggestions and remarks as we can. We want to thank you all very much
for your enthusiasm and support!
We received a lot of questions
about the pen that is no longer included with our organisers. As you
might know, Gillio has released its own pen range end of 2013. It’s
only natural we want our high-quality organisers to be accompanied by
one of our own high-quality pens! Therefore, in early March, following
changes will take place:
1.
We have not increased our prices
over the last couple of years, although both material costs and labour
costs have gone up significantly. In order to be able to keep producing
with the same high quality materials, the
prices of all Gillio products will slightly increase. All new prices
are already available on our website, but here is an overview of the
most important organiser-models and their prices:
Pocket
|
Medium
|
A5
|
|
Amica
|
starting at: €188
|
starting at: €245
|
starting at: €352
|
Compagna
|
starting at: €198
|
starting at: €286
|
starting at: €390
|
Slim Medium Compagna
|
starting at: €225
|
||
Mia Cara
|
starting at: €398
|
starting at: €470
|
starting at: €585
|
All the above prices include VAT at 21%
2. Even though the prices for all Gillio products have gone up
we wanted to do something extra for all organiser fans. Instead
of the previously included basic silver-coloured pen, all of our models
will now come with a high quality signature Gillio Pen.
3. Listening to the demands
and needs of our ever-growing fanbase, we have been very busy
re-negotiating transport costs with our freight forwarder. As a result
we will significantly decrease our shipping costs on all
orders placed after the 6th of March. Some examples:
- to the US: €25 (instead of €38)
- to Australia/Canada: €35 (instead of €69)
- to Italy/Ireland: €20 (instead of €38)
For countries like Italy and
Ireland the total cost of a medium compagna epoca planner will be more
or less the same including all pricing differences,
it will even be upgraded with a better pen!
For some countries like Australia and Canada there is even better news,
due to a significant drop in transport costs the same planner will be even cheaper!
Check the shipping costs to your country on our website! See http://www.gillio.be/EN/faq/17/titel
For
those who have pre-ordered with us please keep an eye on our Facebook page in the coming days. We are still considering how these changes
might affect you and what options
to offer for you all!
Gillio Firenze
Dear Customer,
For those who pre-ordered one or more items you will be refunded the difference in shipping costs between the old prices and the new prices for those items that still need to be shipped and have not been refunded already.
Please send us your PAYPAL address or IBAN and BIC bank info (EU) to which we can refund once your pre-ordered items are shipped (to steve@gillio.eu).
We have seen comments from some people inquiring about the pens but they will be available soon for purchase through our website!
If you have any questions about this contact us via online chat or e-mail: steve@gillio.eu
Kind regards!
Gillio team
Dear Customer,
For those who pre-ordered one or more items you will be refunded the difference in shipping costs between the old prices and the new prices for those items that still need to be shipped and have not been refunded already.
Please send us your PAYPAL address or IBAN and BIC bank info (EU) to which we can refund once your pre-ordered items are shipped (to steve@gillio.eu).
We have seen comments from some people inquiring about the pens but they will be available soon for purchase through our website!
If you have any questions about this contact us via online chat or e-mail: steve@gillio.eu
Kind regards!
Gillio team
Merci pour les informations
ReplyDeleteGlad to hear those ridiculous shipping costs are coming down!
ReplyDeleteThank you for this information. I have two comments. First, I believe that if the pens will no longer be included, then the description on their website should be corrected. Currently, it says "comes will ballpoint pen". So, does it or doesn't it?
ReplyDeleteThat being said, in my own opinion, I feel that if a customer spends over $500 for a planner, it's kind of off putting to have the pen offer removed.